Your Customers Are Deciding in Seconds.
Are You Ready?

Every delayed response, disconnected touchpoint, and missed personalization is a customer walking out the door — straight to your competitor. The question isn't whether your CX needs to improve. It's how fast you can make it happen.

NGF provides AI-powered ecosystem to take control of every stage of the customer journey — from the first impression to lifelong advocacy.

Book a Strategy Call Talk to our CX specialists today
— no commitment, just clarity.
Our Esteemed Clients
Who We Are
We help ambitious companies turn CX into their strongest competitive edge.
Next Gen Frontier (NGF) is a comprehensive solution ecosystem built for forward-thinking businesses that know CX isn't a department — it's a growth strategy.
The NGF Ecosystem works across every stage of your customer journey: from strategic planning to hands-on implementation, from cutting-edge marketing technology to a full-suite CX platform — seamlessly connecting first impressions to long-term loyalty.
Whether you're acquiring new customers, converting leads, or turning buyers into advocates, NGF gives you the tools, intelligence, and expertise to do it better — and prove it with results.
Because what gets measured, optimized, and personalized wins.
The
NGF Ecosystem
“From Awareness to Advocacy, every step can be managed and shaped.”
Data Collection & Tracking
Capture behaviors across ads, web, purchase points, and loyalty
Journey Optimization
Advanced marketing technology orchestrates the perfect next action
Conversion
close the loop with AI agents that transact, upsell, and retain without friction
Hera
Indonesia’s First Agentic Chatbot
HERA - AI Sales & Service Platform

HERA’s outbound AI agent proactively reaches customers with personalized offers and reminders across multiple channels. It minimizes manual effort and drives engagement with timely, data-driven actions.

HERA simplifies support operations by combining AI-driven conversations, ticketing, and transactions in one platform. Built on Carre’s CX expertise, it delivers fast, consistent service at scale. Backed by 25 years of contact center experience.
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Hera
Highly Empathetic Monitoring Assistance
HEMA- Helping C-Level Leaders Build CX-Led Enterprises
HEMA helps organizations become truly customer-centric by turning everyday customer interactions into actionable insights. With advanced customer analytics, HEMA enables businesses to:
Capture customer needs and expectations across locations
Monitor service quality trends over time
Analyze customer sentiment and emotions in detail
Identify key drivers of loyalty and churn
Powered by 100+ CX parameters, HEMA transforms Customer Experience into stronger loyalty, premium value, and sustainable growth. HEMA empowers teams to identify customer pain points in real time.
Start measuring every touchpoints from your contact center with HEMA.
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Hema
Hema
Konvergence
Growth Enabler
Konvergence - Driving Measurable Growth Through Data-Driven Strategy and Performance Marketing
We transform your digital presence into a conversion engine, blending cutting-edge technology with strategic creativity to fuel your business growth.

We don’t rely on assumptions. We embrace a multivariate approach, continuously optimizing campaigns based on real performance metrics, ensuring that every action drives tangible results.
Our Mission
Our mission is to support your journey from the present to your envisioned future by gaining a deep understanding of your current situation, goals, challenges, success metrics, and values, to ensure our solutions are perfectly in sync with your vision.

Our Solutions: Primass, Releva and Spradz!
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Konvergence
AI Powered Marketing Strategy Platforms
Primass.ai - AI Powered Marketing Strategy, Campaign Intelligence, Optimization & Execution
PRIMASS leverages AI technology to build comprehensive campaign strategies aligned with your communication objectives. Whether the goal is customer acquisition, engagement, retention, upselling, or brand awareness. PRIMASS analyzes data, audience behavior, market segmentation, and market insights to recommend the most effective campaign approach, messaging, channels, and execution plan.
Key Benefits
AI-driven campaign strategy aligned with business and communication objectives
Advanced micro-segmentation for highly targeted audience engagement
Hyper-relevant personalization powered by data intelligence
Real-time campaign monitoring and performance optimization
Improved customer engagement, conversion rates, and marketing ROI
Scalable campaign execution across multiple channels
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Primass AI
Primass AI
Releva
AI That Knows Your Customers Better
Releva - Hyper personalized Customer Engagement Platform
Deliver predictive, AI-powered personalization across channels with Releva’s marketing automation platform. From product recommendations to smart retargeting, Releva helps brands optimize every touchpoint in real time.
Predictive product & content personalization
Multichannel orchestration made easy
Boost loyalty with dynamic offers
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Releva
Social Influence Ecosystem
Spradz! & Bigmoo - Building Brands by Spreading Influence
One easy step to strengthen your brand's visibility and communication through influencer marketing.
Help brands develop effective, data-driven campaign strategies to improve marketing performance.
Find influencers that align with your objectives, strategy, and market segmentation.
Manage campaign costs flexibly using Spradz! Paybefore.
Manage and approve campaign content before publication to ensure it meets brand standards.
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Spradz
Spradz
Carre
Benchmarking Excellence in Every Interaction
Carre.CX - Service Quality & Benchmarking Insights
For over 25 years, CARRE has been Indonesia’s leading customer experience (CX) intelligence expert, helping organizations measure, benchmark, and enhance service excellence. Through its proprietary CCSEI framework with 100 KPI parameters, CARRE evaluates contact center performance, customer service quality, and organizational culture. From CCSEI assessments to mystery shopping programs, Carre.CX enables data-driven quality assurance, benchmarking, and continuous improvement across industries.
Annual Service Indexes for Contact Centers, Branch Service Quality, Customer Journey, and Digital Experience: CCSEI, ESEI, DigiCCXI, SQI, CJXI
Customer Experience & SOP based audit
Largest CX benchmark database in Indonesia
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Carre
Your AI, Built for Impact
Frontier AI Builder - Tailored AI Solutions
Build and deploy powerful AI engines for your business use cases. From chatbots to feedback analysis, Frontier AI Builder creates fully custom, integrated solutions.
AI Virtual Assistant & Smart Chatbot
AI-Powered Feedback Engine & Sentiment Analysis
Custom automations with impact tracking
Conversational AI Platform
Automation & Workflow Orchestration
Custom AI Solution
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Frontier
Frontier
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