Transforming The Future of Blissful Customer Experience
Elevate Every Touchpoint of Your Customer Journey

Seamlessly turn first impressions into lifelong advocacy with a single, AI‑powered ecosystem built for sustainable competitive advantage.

Book a Strategy Call — Talk to our CX specialists today
Our Esteemed Clients
About Us
Why Customer
Experience?
Customers are your most important stakeholders. Loyal, long‑term customers. NGF focuses on CX because what gets measured, optimized, and personalized wins.

Satisfied customers are more likely to repurchase, upgrade, and stay longer, increasing their lifetime value and overall contribution to your bottom line.

Happy customers don’t just come back — they bring others with them, driving organic growth through referrals and social proof.

With stronger retention and word‑of‑mouth promotion, businesses can rely less on costly advertising and focus more on relationship-driven growth.
The
NGF Ecosystem
“From Awareness to Advocacy, every step can be managed and shaped.”
Data Collection & Tracking
Capture behaviors across ads, web, purchase points, and loyalty
Journey Optimization
Advanced marketing technology orchestrates the perfect next action
Conversion
close the loop with AI agents that transact, upsell, and retain without friction
Indonesia’s First Agentic Chatbot
HERA - AI Sales & Service Platform

HERA’s outbound AI agent proactively reaches customers with personalized offers and reminders across multiple channels. It minimizes manual effort and drives engagement with timely, data-driven actions.

HERA simplifies support operations by combining AI-driven conversations, ticketing, and transactions in one platform. Built on Carre’s CX expertise, it delivers fast, consistent service at scale. Backed by 25 years of contact center experience.
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Customer & Product Platforms
Konvergence - Growth Platform for Scaling Brands
End-to-end growth acceleration platform that combines data intelligence, experimentation, and campaign execution. Designed for conversion-ready brands to test, learn, and scale sustainably.
Drive rapid experimentation for better ROI
Integrated analytics for smarter decisions
Perfect for brands ready to scale with precision
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AI That Knows Your Customers Better
Releva - Hyper Personalized Customer Engagement
Deliver predictive, AI-powered personalization across channels with Releva’s marketing automation platform. From product recommendations to smart retargeting, Releva helps brands optimize every touchpoint in real time.
Predictive product & content personalization
Multichannel orchestration made easy
Boost loyalty with dynamic offers
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Orchestrate Engagements That Convert
Netcore - Journey & Experience Automation
Netcore helps brands create intelligent customer journeys via email, WhatsApp, push notifications, and in-app experiences. Leverage behavioral data to deliver messages that convert.
Journey builder with smart automation
Omnichannel messaging at scale
Personalized engagement from the first click
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Benchmarking Excellence in Every Interaction
Carre.CX - Service Quality & Benchmarking Insights
Tap into Indonesia’s most comprehensive CX intelligence. From CCSEI™ to mystery shopping, Carre.CX supports quality assurance, benchmarking, and improvement initiatives across industries.
CCSEI™, DTPCEI™, ESEI™ indices
Mystery Shopping & SOP-based audits
Largest CX benchmark database in Indonesia
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Your AI, Built for Impact
Frontier AI Builder - Tailored AI Solutions
Build and deploy powerful AI engines for your business use cases. From chatbots to feedback analysis, Frontier AI Builder creates fully custom, integrated solutions.
AI Virtual Assistant & Smart Chatbot
AI-Powered Feedback Engine & Sentiment Analysis
Custom automations with impact tracking
Conversational AI Platform
Automation & Workflow Orchestration
Custom AI Solution
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Case Study
Transforming Customer Service with AI
How a Digital Bank Slashed Response Times and Lightened Call Center Load

By integrating HERA's AI Chatbot, a leading national digital bank successfully reduced the load on their call center by 45%, allowing their human agents to focus on more complex cases.

More impressively, customer response time dropped from an average of 4 minutes to under 10 seconds. With 24/7 availability and instant, accurate responses, the AI-powered solution helped boost customer satisfaction, operational efficiency, and overall digital experience—proving just how impactful smart automation can be in modern banking.

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